25-year-old trees destroyed because they said they had to follow Duke Energy's rules. I believe that Consumers Power should reimburse me. I shouldn't have to explain why being forced to repeatedly strain my ears, listen to my options described to me in vague, unhelpful ways, then push random buttons in the hope that it might take me further down this rabbit hole is completely unacceptable. Consumers Energy spent more than $45 million on forestry statewide last year. 1 was almost a week. This amount is at the fault of miss handling my payments sent in by myself. Fast growing, somewhat wide spreading. Healthy deciduous trees are likely to recover even after losing significant amounts of leaves. P Walker We apologize for the inconvenience! We called at 6pm, they cancelled the appointment because we had already had one that day. The prior billing month we used air conditioning on a consistent basis. I want my camera doorbell and fan replaced. She can be reached at 989-779-6059, rshaffer@michigannewspapers.com or on Facebook at facebook.com/randi.shaffer, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Consumers Energy explains tree-trimming policies to commissioners, Parkinsons symptoms eased by non-surgical procedure, study shows, Ex-NFL players who had concussion symptoms performed worse on cognitive tests decades after retirement: Boston study, Ford to raise production as US auto sales start to recover, Michigan university founded by Finnish immigrants is closing, Federal sentencing set for Mt. Contact Us | Consumers Energy Jackson, MI 40 Contact Us Emergency - 24/7, Call 9-1-1 and (800) 477-5050 General - M-F (7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.), Call (800) 477-5050 Hearing Impaired - Call 7-1-1 General/Residential Our Michigan-based team of representatives is here to help. I tried calling the number on one of the letters received for this pipeline update - to no avail - there is no one to answer the following number: [protected] The next morning, we called Consumers Power and told them of our problem. A contractor has not been assigned at this time. Then charge a service few every month which is more than the energy we lose. I have employment information with my home address of Prescot, banking information, cable information, w2 information so many many other things I do not and have not lived at stair dr since 1997 at this point I just need someone somewhere to assist before I have to escalate this to Attorney General office I will be the first person to state I have not handled this whole thing properly but between 2015 and 2019 my whole entire family had died I have dealt with severe depression, covid and many other things but I certainly believe consumers energy has not acted in good faith it seems all they want is the money or nothing I just want a fair solution if I had the $2700 to simply make this go away so that my son and his family could move in I would gladly pay it but again I am paying 2 mortgages, 2 children in college, I honestly do not have $2700 for a bill that did not belong to me in the first place. I cannot continue to maintain both houses so now while it is just energy service to you without my son moving over there and starting to pay the mortgage I am now going to be in jeopardy of losing the family home when you try and speak to a supervisor you get no where I have had 2 conversations with Ms. Cotton and nothing else now today they are saying it is another supervisor who as o f yet has not called me back. I am beyond flustered with this company and there over seas customer service. Mature height: 60-70 feet. Trees are the No. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Consumer Energy bill from 10/19/2022-11/18/2022, Consumers Alternative Natural Gas Supplier: Eligo Energy of Illinois. That's why we're stepping up efforts to trim overgrown trees to keep you safe, and the energy grid reliable. For electricity to be restored and compensation for pain suffering and loss of food. Desired outcome: FAQ. I told them please go out to the home see it is vacant no one is living there come to my home see I am not living there and they will not do anything but say you can do a payment arrangement right now I am paying the mortgage on 2 homes because my parents home on stair dr is not paid for I cannot handle 2 housheolds. Otherwise, please report any large concentrations of spongy moth to the City. By the end of June, the caterpillars are almost done feeding, so limited options are available. The crew that came to upgrade service to homes on my street were very unproffesional and down right tyranical. We went and looked at our trees, saw they werent in the way, and assumed we were fine. Why am I being inconvenienced as a paying customer? Consumers Energy, which supplies electrical power (and also natural gas service) to parts of East Lansing, is a major utility in Michigan, serving a large swath of the Lower Peninsula. Keeping branches and other brushes away from these lines can prevent an outage or other electrical problems. Wordfence is a security plugin installed on over 4 million WordPress sites. Cant even flush the toilet. Moreover, spray treatments may not always be appropriate as the pesticides used can impact all Lepidoptera insects, which includes moths and butterflies. Cut them in a horrific manner. The owner of this site is using Wordfence to manage access to their site. I understand even if I cancel Eligo today--which I did--I must pay its outrageous rate of $14.49 per mcf--or maybe even more!--for 2 "billing cycles. I was told to get a tree professionally and Consumers could come back and drop the wire until the tree problem was solved. Please allow 5-7 business days for a response from our Tree Trim team. Your service drop, or the line that runs from the utility pole to your home, is your personal connection to the power grid, and DTE does not trim around these lines. Don't forget to call MISS DIG at8-1-1at least three business days before you break ground. Thank you for your prompt attention to this matter. The trees that were cut was from the neighbors trees on the other side of the fence but again, I am the one inconvenienced. Larger pieces of wood will be cut to firewood length and piled neatly on the property. Mature height 30 -50 feet. Mature height: 15-25 feet. <> These surveys inform outreach and treatment strategies. This is 8 days after my original call. A response and compensation for losing so much food and having to power my house with a gasoline generator for three days. How do I fight this? But when a tree is close to power lines, you may have more to be concerned about than falling. So how are those days billed? FOR IMMEDIATE RELEASE Nov. 4, 2021. With tree trimming, customers experience 60 percent fewer outages. Com 0:00. Replacement of my refrigerator. My brother and sister n law were living with her caring for her until she passed after she passed they remained in the home. My credit score decreased due to this. This lack of communication is unacceptable! I am on the gold plan. Consumers Energy supplies electricity to 1.8 million homes and businesses, largely outside of metropolitan Detroit. In many cases, spongy moth populations naturally decline in 1-3 years of an infestations peak due to disease naturally present in the ecosystem. <> Because these are energized lines, we highly recommend using a professional tree trimming service to perform the work. I Hope he sees this too, and if he isn't training your new employees yet, he should be! Thanks for your time, sorry to file this here and worry anyone. 1 cause of interruption, Hall explained. Message us on: or The Digital Experience Team is here 7 days a week, 8 am - 11 pm to help with your billing needs. Recently received a call from someone with a cell phone. 7/20/22 tree trimming company destroyed 10 layland cypress trees. Constant reliance on treatment can limit the effectiveness of natural control on spongy moth (e.g. *Appliance Service Plan is not regulated by the Michigan Public Service Commission. Employee should be written up and counseled about the danger he imposed. You can also read the documentation to learn about Wordfence's blocking tools, or visit wordfence.com to learn more about Wordfence. Get buying tips about Utility Companies delivered to your inbox. All rights reserved (About Us). You don't have to choose between reliable service and beautiful trees. When I spoke to Consumers forestry man, after telling him my trees were fully grown, he informed me since they were green they were still growing and would reach a height of 90 feet. So late this morning a person from Consumers showed up and said 'not my responsibility'. The cost for each tree is shared between the homeowner and the city, with each party paying for half the average unit price bid for the trees. This means the easement is permanent, and if the property is sold, the easement is still a part of the property. Also, I was told its a misunderstanding on my part. That evening we tried to turn on our AC and it did not function. Compare them to the previous year. I do not recall reading anything from Consumers Energy that said I could get a call from my privately listed number from someone other than Consumers Energy. The City continues to monitor these areas for follow up treatment to protect tree health, if necessary. My partner stayed home and no one came. : Clusters of white flowers in the spring, followed by dark red berries; rounded glossy green leaves which turn bright yellow to orange in the fall. Address. Is this your company? Tilmann said people develop emotional relationship with their trees, and has had residents come to her after their trees were cut and ended up leaning toward their house. For more information about reviews on ConsumerAffairs.com please visit our Further, neither CE nor the Michigan Public Service Commission seem to regulate an alternative gas supplier like Eligo in any way. Project Number: 19437. Yields hard pea-sized to 1/" fruit that is brownish or russet colored which persists into the winter. The transmitter box caught fire and fried several appliances. These trees must not be planted under utility lines. Come to find that someone used my name so I could not see this. % Mature height of 35-40 feet. A profusion of flowers in the spring, simple oval leaves that are dark green in the summer, turning orange to gold-red to red-purple in the fall. An estimated 600,000 customers in southeast Michigan lost power during an ice storm in December 2013 and Consumers Energy estimates that 40 percent of the total tree-related outages during the . Hall said when Consumers works to clear lines, it tries to achieve the minimum clearance needed for the line while minimizing any risk to the trees health. Grows at a medium rate. Finally after talking to the rep for sometime and trying to explain we asked for a supervisor. Tulip Tree: Leaves are 3-6" long with distinctive lobes, flat base and two ear-like tips turning vibrant yellow in the fall. Once safe to do so, clean-up of debris from tree trimming or removal during a storm emergency. I do not have a working vehicle either. Desired outcome: Shortly after, planners will assess your neighborhood and create a trimming plan. They sent a contractor out to put a valve on my water heater and he installed it incorrectly, which has been a big problem for me. This review was chosen algorithmically as the most valued customer feedback. At one point they even did and application to start the service change and it did not go through they also did an application to have a 3rd party pay the bill this was all told to me by a consumers energy agent so again they can see the information that raised enough doubt that yes someone else was living there. Trimming trees is not a "do-it-yourself" job, especially when it's around or near a power line. We work with severalprofessional tree trimming companies, who are trained on safe and environmentally responsible tree care, to complete the tree trimming. Until I get a call from Consumers Energy indicating who (by name) needs access to my property and why - entry will not be possible. This arborist provides consultation to the city on an as-needed basis for such items as Dutch elm disease, emerald ash borer, spongy moths, and overall tree health and condition. For more information on spongy moth and control options, clickhere. The HVAC worked fine after the inspection. I have had the well people here checking the well pump. **THIS IS NOT A COMPLAINT** "This increased investment will help to bring the reliability improvements driven by tree trimming to more customers faster," said Lauer, whose DTE subsidiary serves 2.2 million consumers in . The bill estimator told us we were in line to see a $105 decrease in this month's bill. - Destruction of personal property 4133 highcrest dr brighton mi 48116. Michigan General Sales Tax Exemption Information, Trees Suitable for Planting in Southeast Michigan, Service Drop Insurance - TreeGuard Assurance, Before we begin trimming, we will send you a. In their letter they recommend that I turn my claim over to my insurance carrier. Again, no one showed. He then set up a new time, 3pm-6pm. 1 0 obj Trees allow consumers to save energy, further helping to redu. We called to have service restored and they said they would come between 9am-12pm and someone needed to be home. Location of Property (nearest cross roads) and brief description of inquiry: Mature height of 15-20 feet. I just wanted to let someone on the management team know that Anthony's customer service was great! Indicating they need access to my residence representing Consumers Energy. At the citys June 10 meeting, Jon Hall gave a PowerPoint presentation and answered questions about why and how Consumers makes decisions to cut trees from around power lines. In recent years, the spongy moth population has been naturally controlled by disease that attacks the caterpillars. The contractor provides the city with the expertise of a certified arborist capable of assessing tree conditions and making recommendations to save or remove trees. I never had a bill at that address. September 17, 2022 Unacceptable! Phone: [protected] While traveling west bound on five-mile road in Livonia at 11:45 this morning one of your employees driving a truck with an extra-large flatbed failed to yield at a Michigan turn around and flew right in front of us. Claim it and get a lot of features. Im on SNAP and have health problems. Consumers Energy is regulated by the Michigan Public Service Commission (MPSC). Thanks. In 2016 the City of East Grand Rapids completed a tree inventory and risk assessment of approximately all 7,200 trees in the public right-of-way and developed a targeted preventative maintenance approach to managing the public right-of-way tree canopy. With gas being 5.49$ here where we are I am unable to keep a generator running for this amount of time. Trees growing into power lines can cause all kinds of other problems.. Mature height: 60-70 feet.New trees cannot be planted where a tree was recently removed because of the root mass still under ground.In 2016, the City hired Davey Resources to complete aninventory of all trees along city streets and in parks and natural areas. This latest outage started at 5:11 PM Wednesday 2/22/23 and has been out ever since. Produces a few pods infrequently. She disagreed. Your employees who are in the field checking on problem calls need to be able to the tell the customer what the decision on a situation so that they can take appropriate action. A Tampa Bay Times review of state filings shows that the company cut its tree-trimming budget in the area by more than $2 million last year, from $9.9 million to $7.4 million. Consumers Energy Easement Right of Way for Tree Trimming. Please consider this and respond back to me as soon as possible. The Citys forestry expert periodically inspects moth/caterpillar feeding trends and conducts egg mass surveys in the winter, as necessary, to determine likely population outbreaks. Our house is also only 10 years old. My complaint is what a big difference in the amount in one month's time and the weather has not been very cold yet. Each year, the Citys forestry expert examines outbreaks to determine how trees are reacting to feeding pressure and to make estimates of expected populations. Consumers had recently done work on the electrical lines on my street on June 3, 2022 and around June 9, 2022. MICHIGAN, USA Consumers Energy is sending crews to the northern portion of Michigan after they finish restoring power in the south, officials say. The same is true for Urban and Suburban environments. Generally, spongy moth populations naturally decline due to disease within 1-3 years of an infestation peak. I will go and defend myself to court and I have my property trusted and patented and is my name so if anyone would try to come into my property without my consent or a court order then that person will be violating my rights as well as the constitution rights and as well as the State statues or Codes. Utilities say they need to cut . I received my current bill today for the service dates of 10/19/2022-11/18/2022 in the amount of $ 119.78. On Tuesday 9/13/22 our HVAC system received its annual inspection by Moore Mechanical and all was well. A couple of months or so ago, we received a generic letter stating Consumers Energy would be in the area, trimming trees that were near their lines. We have construction on our street that required the gas to be turned off during the day during early March. Desired outcome: Mature height: 60 80 feet. No note, text, email or call. Mature height of 35-40 feet. The refrigerator was purchased in 2019. To cancel Eligo today, not have to wait "2 billing cycles" for my gas rate to revert to what CE charges--which today is $6.18 per mcf. No electricity no water no cooking no coffee to keep my headaches at bay. This is not me simply trying to get out of service I have used. Upon my return home, I discovered that my central air unit was fried, furnace, fans, camera doorbell, refrigerator's water/ice maker circuit board. For trees with which you are concerned (e.g. One marked to cut down and the other marked to be trimmed. See reviews below to learn more or submit your own review. When I call any company of any kind, the problem isn't when I'm stuck with a robot that just sits there and overexplains what buttons I should push, depending on what I called for; the problem is when the first list of options DOESN'T INCLUDE GETTING CONNECTED TO AN AGENT!!! Please let me know what went wrong. I called another company that specializes in cleaning dryer vents. Grows at a medium rate. It's not my fault and I did not cause damages to Consumers Energy's equipment or cause it to malfunction. Appliance Service Plan does not affect your regulated utility service. Can we have a little balance here, and a little common sense when it comes to trimming these? she asked. The Arbor Day site states they mature at 50 feet to 75 feet. Fast growing. My address still has and will continue to have the stair address. We accepted the credit because at this point we had explained the situation and were told we were wrong. I repeat: When asked what the readings were on those days they were not able to supply them and gave us the option of taking a picture of our meter and sending it in to another department. I will also be sending the attorney general as well as notary in Secretary of State to seal and hear the voicemail and send you guys a letter for abusing my rights and not using a State relief that was given to all the people thru the pandemic and use that to relief customers. The catch with that is there is no daily reading for those days. We use intelligent software that helps us. However, later in the summer, spongy moths will be laying new egg masses. Consumer's Energy says Kuras' tree was interfering with a significant power line which is why they cut it. The house at 22841 stair drive is an inherited property I am going through the mortgage lender with getting everything turned over into my name. DTE Energy has about 2.3 million electricity customers in southeastern Michigan. But local weather patterns, climate change, and other factors can cause longer outbreaks. Consumers Energy supplies electricity to 1.8 million homes and businesses, largely outside of metropolitan Detroit. Even with all of the facts presented. Sincerely ADRIANA FARANSO, Desired outcome: Consumers Energy seems to believe it can do as it wishes, contract whatever tree service to do the work, with no care at all of homeowner property values or their love of their landscape. Were they billed at peak hours? Consumer Energy bill from 10/19/2022-11/18/2022 Hello, This is Trinidad Alair of 1769 Lakewood Drive in Troy Michigan. Stay away from Consumers. 2023 Tree Maintenance Program-Pruning Cycle Progress Map. Roger L. Schultz Sign up to receive our free weekly newsletter. Submit a complaint and get your issue resolved. We value your privacy. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). The larvae (caterpillars) of this invasive pest feed on a variety of trees, but prefer oak trees. Residents often ask, what can we do to help reduce the moth infestation?. Take a look at the provided map and brochure . Consumers Energy supplies electricity to 1.8 million homes and businesses, largely outside of metropolitan Detroit. I will hire her to run my business. "People don't have . Consumers Energy Complaints | Lansing MI A legal battle is brewing across Michigan and the nation that pits the public against utilities over trimming trees to assure reliable access to power. Request Tree Trimming - Duke Energy Skip to Content Tree Trimming Request Select your location Our site is customized by location. Anthony spoke clearly, and kindly all while answering my questions promptly, and made it quite easy to resolve my issues. Oblong green leaves turn to yellow in fall, but can be a bronzy red in dry weather. If the customer is not satisfied with the information received, they should contact the PUCO at 1-800-686-7826. "Consumers Energy is ready and committed to our customers, even as Mother Nature has delivered a one-two punch of severe storms over the last week," said Jeff Shingler,one of Consumers Energy's officers in charge for the event. I think CE has an obligation to warn its customers that hooking up with an alternative natural gas supplier like Eligo is extremely risky. How are they allowed to do this without a lease? Community Rules apply to all content you upload or otherwise submit to this site. I called and spoke to an agent and said I know you want a payment arrangement but I cannot pay both places I asked if I want someone else to move over there what do I do they said you just stop the service the bill with stay with you and they will have to be able to get service in their name and that is what I did only for my son to be told today the bill has to be paid before it can go into his name.
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